Shipping Policy

At Ennybaba, we work hard to deliver your order quickly and safely. Please read this Shipping Policy carefully before placing an order.

1) Shipping Coverage

We currently ship to:

  • All over USA

If we are unable to ship to your location, you will be notified at checkout or we will contact you after the order is placed.

2) Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Processing includes order verification, quality checks, packaging, and dispatch.

Note: During high-volume periods (sales, promotions, holidays), processing times may take slightly longer.

3) Shipping Time (Estimated Delivery)

Delivery times begin after your order has been dispatched.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

Delivery timelines are estimates and may vary due to courier delays, weather, customs, peak seasons, or remote locations.

4) Shipping Fees

Shipping charges are calculated at checkout based on:

  • Your delivery location

  • Package weight/size

  • Selected shipping method

Free Shipping (if applicable):

  • Free shipping is available on orders over $100.

5) Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email/SMS with:

  • A tracking numberA tracking link to monitor your delivery progress

Tracking may take 24–48 hours to update after dispatch.

6) Address Accuracy (Important)

Please make sure your shipping address is correct at checkout, including:

  • House/flat number

  • Street

  • City

  • Postal/ZIP code

  • Phone number (required by courier)

If you entered an incorrect address:

  • Contact us immediately at store@ennybaba.com.

  • If the order has already shipped, we may not be able to change the address.

7) Failed Delivery / Returned Parcels

If a delivery fails due to:

  • incorrect/incomplete address

  • unavailable recipient

  • refusal to accept delivery

the parcel may be returned to us or held by the courier.

In such cases:

  • Reshipping fees may apply, or

  • a refund may be issued after deducting shipping/handling charges (if applicable).

8) Delays & Carrier Issues

We are not responsible for delays caused by:

  • courier disruptions

  • customs inspections

  • weather conditions

  • strikes or public emergencies

  • incorrect address details

If your package is delayed, contact us and we will assist in tracking it.

9) Customs, Duties & Taxes (International Orders)

If you order from outside our local shipping region:

  • Your order may be subject to customs duties, import taxes, or local fees.

  • These charges are set by your local government and are not included in your purchase price.

  • Customers are responsible for paying any customs charges upon delivery.

10) Damaged Packages

If your order arrives damaged:

  1. Take clear photos of:

    • outer packaging

    • shipping label

    • damaged item(s)

  2. Email us within 48 hours of delivery at store@ennybaba.com.

  3. We will review and arrange a replacement or solution based on the situation.

11) Missing / Lost Packages

If tracking shows “Delivered” but you haven’t received the package:

  • Check with neighbours, building reception, or your local courier office.

  • Ensure your address details were correct.

If still missing:

  • Contact us at store@ennybaba.com within 3 days of delivery status.

  • We will open an investigation with the courier.

Note: If the courier confirms delivery to the provided address, replacement/refund may not be guaranteed.

12) Contact Us

If you have any shipping questions, contact us:

Email: store@ennybaba.com
Phone: +1 (909) 462-4576
Business Hours: Mon–Fri 10am–6pm

If you tell me your shipping country (e.g., USA / UK / UAE / Worldwide) and whether you offer free shipping threshold, I’ll customize this policy perfectly to match your actual store setup.