FAQ's
1) What is EnnyBaba?
EnnyBaba is an online store where you can shop a variety of everyday products in one place. We focus on a smooth shopping experience, fair pricing, and reliable delivery.
2) How do I place an order?
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Browse the website and choose the item you want
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Select the correct options (size/colour/variant if available)
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Click Add to Cart
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Go to Checkout and enter your delivery details
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Choose your payment method and place the order
You’ll receive an order confirmation once your purchase is completed.
3) Do I need an account to order?
No. You can check out as a guest. However, creating an account makes it easier to track your orders and check out faster next time.
4) How can I track my order?
After your order is dispatched, we’ll send you tracking details (where available) by email or SMS. You can also check your order status from your account page if you created an account.
5) How long does delivery take?
Delivery times depend on your location and the product type. Most orders are delivered within 3–7 working days. During sales, holidays, or high-demand periods, delivery can take slightly longer.
6) How much does shipping cost?
Shipping charges (if any) are calculated at checkout based on your location and order size. Any free-shipping offers will be clearly shown on the product page or at checkout.
7) Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available in selected areas. If COD is available for your location, it will appear as an option at checkout.
8) What payment methods do you accept?
EnnyBaba accepts Debit/Credit Cards and other available checkout methods shown during checkout. Payment options can vary by location.
9) Can I cancel or change my order after placing it?
If your order has not been processed yet, we can try to cancel or update it. Please contact us as soon as possible after ordering. Once the order is dispatched, changes may not be possible.
10) What is your return policy?
We accept returns for eligible items within 7 days of delivery, provided:
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The item is unused and in original condition
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Packaging, tags, and accessories (if any) are included
Certain items (such as hygiene-related products, innerwear, or clearance items) may be non-returnable for safety reasons.
11) How do refunds work?
After we receive and inspect the returned item, refunds are processed to the original payment method (or store credit, depending on the situation). Refund processing typically takes 5–10 working days.
12) What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:
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Your order number
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Clear photos/video of the issue
We’ll arrange a replacement or a refund based on availability and eligibility.
13) What if my parcel is delayed or lost?
If tracking hasn’t updated for several days or you suspect an issue, contact us with your order number. We’ll coordinate with the courier and support you until it’s resolved.
14) Are the product images and colours accurate?
We try our best to show true colours and accurate images. However, slight differences can happen due to lighting and screen settings.
15) Will the product I receive match the description?
Yes—our listings are written to match the product accurately. If you ever receive something that doesn’t match the description, contact us and we’ll help immediately.
16) Are your products original and authentic?
We source products carefully and aim to provide authentic, good-quality items. If a product has specific authenticity details (brand, warranty, packaging), it will be mentioned on the product page.
17) Do you restock sold-out items?
Some products are restocked, while others are limited. If an item is sold out, you can check again later or contact us to confirm whether it will return.
18) Do you offer bulk orders or wholesale pricing?
Yes, for selected products we can support bulk orders. Contact us with the product name, quantity, and delivery location for a custom quote.
19) How can I contact EnnyBaba?
You can reach us through the Contact Us page on our website. We typically respond within 24–48 hours on working days.
20) How do I stay updated on offers and new arrivals?
Join our email list (newsletter) and follow our social pages to receive updates on discounts, new products, and restocks.
Quick Note for Customers
If you have any questions about your order, delivery, or product details, please contact EnnyBaba support with your order number for faster help.